You should fully charge your new battery before using it. Today's Lithium batteries represent the latest technology and provide the best overall performance over their useful lifespan. To test a new battery and help ensure optimal performance, we recommend an initial "conditioning" procedure for all new batteries. For the first 3 charge cycles, fully charge the battery and then allow it to nearly fully discharge before fully charging it again. This initial "conditioning" of the battery will help ensure a true "full charge" during the first few charge cycles, ensure the full cell capacity of the battery is being utilized, and condition the battery for optimal performance.
Please note that before receiving an initial charge, a new battery may not power up the phone, or the phone/charger may not immediately show any charge indicators, or the battery may prematurely (falsely) show a full charge. If you experience any of these conditions, continue to charge the battery for an extended period of time (up to 12 hours).
The time required to charge a battery depends on the battery capacity and the type of charger being used. A higher capacity (e.g. higher mAh) battery will take longer to charge than a smaller capacity battery. In general terms, a standard capacity battery can be fully charged in 2-4 hours, and an extended capacity battery can typically be charged in 4-7 hours (again, these times will vary based on the battery and the charger being used). To learn more, click all about chargers or all about mobile phone batteries.
The technology used in today's phones, chargers, and batteries make it very difficult to overcharge a battery. Overcharge protection capability is built into the power management functions of most phones, and most chargers also have overcharge protection capabilities built in to them. It is very unlikely that leaving your phone or battery on a charger for an extended period of time is going to cause any harm or damage; however, a good common-sense guideline is to not leave a battery on a charger for more than 12 hours.
There are several things that can be done to maximize battery performance. In summary,
Properly "condition" your battery when it is new
Keep your phone, batteries, and the contact terminals clean. The contacts can easily be cleaned with cotton swab and rubbing alcohol.
Avoid exposing the battery to extreme heat and cold.
Use the battery. If possible, avoid letting your battery sit dormant for long periods of time.
Use only the phone options and accessories that you really need.
If the battery is to be idle for an extended period (a month or more), store it in a cool, clean, dry location. Charge and re-condition it upon re-use.
The effective life of any rechargeable battery is determined by the number of charge/discharge cycles it can support. In general, the effective life of a battery is between 400 and 500 charge/discharge cycles. Depending on the battery, this translates into a 1-to-2 year timeframe. As a battery nears the end of it's productive life (typically considered 50% of its original capacity), the talk and stand-by times of the battery will be noticeably shorter. It is interesting to note that a Lithium-ion battery will, over it's useful lifetime, maintain more of a full capacity charge and then "die" rather suddenly.
Your battery may warm slightly when charging, but it should not get hot. If a battery gets hot while charging, it is an indication that the battery is defective in some way, and you should stop charging it and discontinue using the battery.
"Memory Effect" is a condition that only affected older technology batteries (NiMH and NiCad batteries). Today's Lithium batteries are not subject to "Memory Effect" and are also referred to as "memory free". The "Memory Effect" is a condition of reduced battery performance (and eventual failure) due to a battery only using those cells that are fully discharged and charged on a regular basis. In other words, if on a regular basis a NiMH battery is only partially discharged before being recharged, it "forgets" that it has usable capacity to further discharge all the way down. The result is degraded battery performance and shorter battery life because the battery is using less than it's true full capacity. Proper care and conditioning over the life of a NiMH battery will significantly reduce the potential negative impacts. For more information, review Battery Tips.
Many factors affect the actual talk and stand-by times of a battery's performance. The initial conditioning of the battery, the battery's age, the type of service – digital or analog, the network service signal strength, the feature options selected on the phone, the accessories used, the typical operating temperature, etc., all affect battery performance. The manufacturer’s specified talk and stand-by times typically represent "up to" or maximum battery performance under optimal conditions. Depending on the above factors, the performance you experience may be somewhat less than the manufacturer’s specified talk and stand-by times.
To view the full specifications available for a battery, review the Battery Comparison Table at the bottom of the detailed product page. Where available, specifications for Weight, Thickness, Talk and Stand-by time, milli-Ampere hours (mAh), and Voltage are provided.
You should discard your old batteries to an entity that is set up to handle and dispose of batteries in an environmentally responsible way. Such companies or organizations exist in most every community. Many retail stores now offer battery disposal. For a list of disposal sites near you visit Call2Recycle.
Bluetooth is a wireless communication protocol used by mobile phones and accessories for near-proximity wireless communications. Bluetooth has an effective range of about 10 meters (33 feet). Bluetooth enabled phones and accessories provide the ability for truly "wire-less" and "hands-free" communications with one's mobile phone.
Bluetooth requires the pairing -- or the establishment a communication link -- between the bluetooth devices one is desiring to use together. Pairing is typically only required the first time devices are used together. You should refer to your bluetooth device owner's manual for detailed pairing instructions.
A Bluetooth profile is a specific bluetooth instruction set and protocol for a particular type of bluetooth device. To establish a successful pairing between devices, the bluetooth devices must support the same bluetooth profile. For example, a bluetooth headset operates on a headset or hands-free profile, and a stereo bluetooth headset operates on a stereo headset profile.
Your phone model can be found in your Owner's Manual or on the label in the phone's battery compartment (you will need to remove the battery to find it). Otherwise, you can always confirm you phone's model and specifications from your phone carrier or service provider.
Orders are typically processed for shipment within 1 business day, with most orders receiving same-day processing and shipment (Monday thru Friday). Orders placed with expedited shipping and guaranteed delivery dates are processed and shipped to meet the delivery guarantee (for detailed information on shipping options and costs, see our Shipping Information). If the processing of an order is delayed for some expected reason, you will be notified via email or phone.
Yes, absolutely. Our orders are processed using SSL secure transactions by secure servers so all information is encrypted to prevent unauthorized access. Credit card transactions are processed securely by Authorize.Net credit card processing services. For additional security, we choose not to not store credit card information.
We offer discount codes and promotional offers in a variety of ways. When available and offer requirements are met, our free shipping offer is automatically available as a selection when you choose the shipping method. Also check our "Special Offers" page and subscribe to our blog. We also print a special discount code for return customers on the printed Sales Receipt that is shipped with your order.
Yes, certainly. You may send us an email that simply lists the item numbers you are desiring, and we will send you a return email when the items become available. Or, if you go ahead and place an order for an item that is on backorder, your order will reserve the item for you, but your order will not be billed until the item is ready to ship. Also, if you are placing an order for multiple items and one or more items are on backorder, you can choose to have the entire order held and ship all together, or you can choose to split the order and have the in-stock items shipped right away and have the backordered items shipped as soon as they become available.
Our Customer Service team responds to most all inquiries on the same day they are received or within 1 business day. To help ensure receipt of e-mail messages from us, please check your spam filters to ensure you will receive our email response.
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